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FREQUNTLY ASKED QUESTIONS
How do I return a product?
To return your product, you can fill out our return request form. After filling out the form, a return label will be sent to you. You can ship the product to the address specified by Royal Mail using this label. The product must be unused, in resalable condition and have its label on it.
How long is the return process?
Which products cannot be returned?
How do I exchange a product?
When will I receive a refund for the product I returned?
Do I pay for return shipping?
Which shipping company should I use for product returns?
I received a defective product, what should I do?
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Spend£11.03more for FREE shipping.Round Neck Basic SweatshirtL£38.97
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Which products cannot be returned?
Used, washed, label removed or products that cannot be resold due to hygiene rules are not accepted for return. In particular, returns are not accepted for underwear and personal hygiene products. These rules are applied to protect customer health.
How do I create an account?
Creating an account to shop at our store is very easy! Simply click the "Create Account" button in the upper right corner of the main page, then enter your name, e-mail address and password. We will then send a verification message to your e-mail address, and you can activate your account by clicking on this link. This process only takes a few minutes, and you will have taken the first step to start safe shopping.
How can I track my order?
To track your order, you can use the shipping tracking number sent to you. You can also check the status by entering your e-mail address and order number on the order tracking page. This way, you can easily find out which stage your order is in.
How can I access my order?
You can access all your orders by logging into your account and going to the "My Orders" section. In this section, you can view your order details, delivery status and invoices. You can also find your past orders in this section and reorder them.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and digital wallet payment methods. Our payment transactions are protected by secure payment providers, so you can shop with confidence. Additionally, your payment information is never stored.
My payment was declined, what should I do?
If you experience issues with your payment, please try again after checking your card details and balance. If the issue persists, please contact your bank. Alternatively, you can try using a different payment method. During payment transactions, make sure your internet connection is stable.
How do I choose the right size?
On each product page, you can use our size guide to find the most suitable size for your body measurements. Our size guide includes essential measurements such as chest, waist, and hip, and provides tips on how to take these measurements. This allows you to select the best-fitting size and avoid the hassle of returning an ill-fitting item.
How can I access the product size guide?
You can access the size information for products by clicking the "Size Guide" link on the product page. Additionally, each product page includes a link to the relevant size guide. This guide also provides additional information about the product's fit and recommendations.
What is the delivery process like?
Your orders are typically delivered within 2-5 business days, though this may vary depending on your city. We work with Royal Mail, and when your order is shipped, we will send you a tracking number. This duration may change depending on the workload of the shipping company or weather conditions. Once your order is shipped, you can easily track its whereabouts with your tracking number.
Which shipping company do you use for delivery?
We handle all our shipments with Royal Mail. Royal Mail offers a fast and reliable service throughout the United Kingdom. Your orders are securely packaged and delivered to your address as quickly as possible.
What are the shipping fees?
Shipping is free for orders of £50 and over. For orders under £50, there is a flat shipping fee of £3.99. The shipping fee is automatically added to the total amount on the payment page after you add products to your shopping cart. Our shipping fees are determined to provide the lowest possible cost.