My Purchases

How can I track my order?

To track your order, you can use the shipping tracking number sent to you. You can also check the status by entering your e-mail address and order number on the order tracking page. This way, you can easily find out which stage your order is in.

How can I find out my order status?

You can find out your order status from the "Order Tracking" section or by logging into your account. Your order will be displayed with statuses such as "Preparing", "Shipped" or "Delivered". By regularly checking this information, you can have information about the progress of your order.

How can I access my order?

You can access all your orders by logging into your account and going to the "My Orders" section. In this section, you can view your order details, delivery status and invoices. You can also find your past orders in this section and reorder them.

Can I change my address and payment information while ordering?

You can change your address and payment information before completing the payment process. After the order is completed, these changes cannot be made. Please carefully check the details before the order confirmation to ensure that you have entered your address and payment information correctly.

How do I know if my order has been cancelled?

You can check the status of your order by going to the "My Orders" section from your account. Cancelled orders will be displayed as "Cancelled". When your order cancellation request is approved, you will also be informed by e-mail.