TERMS & CONDITIONS

1. Introduction

Welcome to Addax London Ltd. By using our website (www.addax.co.uk) and placing an order, you agree to be bound by these terms and conditions. Please read them carefully before making a purchase. You may print and keep a copy for your records.

  • "We/Us/Our" refers to Addax London Ltd (Company Number 11969355) of Unit B20 Hastingwood Trading Estate, Harbet Road, London, England, N18 3HT.

  • "You/Your" refers to the customer using our website and purchasing goods from us.

  • "Goods" refers to the products we sell online.

  • "Order" refers to the transaction made by you to purchase goods from us.

These Terms are divided into two sections:

  • Section A: Website Usage Terms (applies to all users)

  • Section B: Sale Terms (applies to purchases made through our website)

We reserve the right to modify these terms at any time. Your continued use of our website constitutes acceptance of any changes.

SECTION A – WEBSITE USAGE TERMS
2. Website Content & Intellectual Property

  • The content of this website (text, images, logos, software, and design) is owned by us or licensed to us. Unauthorized reproduction or distribution is prohibited.

  • You may use this website for personal shopping purposes only.

  • Linking to our website is permitted only with our written consent.

3. Website Availability & Security

  • We strive to keep our website accessible and error-free but cannot guarantee uninterrupted access.

  • Users must not upload harmful material (e.g., viruses) or engage in fraudulent activity.

  • We are not liable for damages caused by the use of our website.

4. Privacy & Data Protection

  • We collect and use your personal information as outlined in our Privacy Policy.

  • By using our website, you consent to data processing as per applicable GDPR regulations.

  • You have the right to request the deletion or modification of your personal data.

SECTION B – TERMS OF SALE
5. Ordering & Contract Formation

  • Product listings on our website are an invitation to place an order, not a binding offer.

  • The contract is formed only when we dispatch the goods.

  • We reserve the right to reject any order due to:

    • Payment issues or suspected fraud

    • Pricing or stock errors

    • Legal restrictions or order limitations

  • You will receive an email confirmation upon placing an order. However, our acceptance of your order occurs only at dispatch.

6. Pricing & Payment

  • Prices are in GBP (£) and include VAT.

  • Payment is required before dispatch. We accept:

    • Credit/Debit Cards (Visa, Mastercard, Maestro, American Express)

    • PayPal

  • If a pricing error is identified after checkout, we will contact you to confirm whether you wish to proceed or cancel.

7. Delivery & Shipping

  • Shipping fees and estimated delivery times are stated at checkout.

  • We are not responsible for delays caused by third-party couriers.

  • If your order is lost or delayed beyond a reasonable period, please contact support@addax.co.uk.

8. Returns, Refunds & Exchanges
Your Right to Cancel (Consumer Rights Act 2015)

  • You may return unused items within 30 days of receipt for a refund or exchange.

  • Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

  • Refunds will be processed within 30 days of receiving the returned goods.

Faulty or Incorrect Items

  • If you receive a faulty or incorrect product, please contact support@addax.co.uk within 14 days of receipt.

  • We may require photo evidence or a return of the item for inspection before issuing a refund or replacement.

9. Our Liability

  • We are not responsible for damages arising from misuse of our goods.

  • Our liability does not exclude your statutory rights under UK law.

10. Governing Law & Dispute Resolution

  • These terms are governed by English law.

  • Disputes shall be resolved in the English courts.

  • If you have a complaint, you may submit it via the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr.

11. Contact Us
  • Company Address: Unit 9-10, 45 Selborne, E17 7JR, London UK