PRIVACY POLICY

1. Introduction

At Addax London Ltd, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our website (www.addax.co.uk) or interact with us. By using our services, you agree to the collection and processing of your data as outlined in this policy.

For any questions regarding this policy, please contact us at:

• Company Address: Unit 9-10, 45 Selborne, E17 7JR London UK

• Email: support@addax.co.uk

2. How We Use Your Data

We only use your personal data to improve your shopping experience, provide customer service, and ensure secure transactions. Our commitment is to process your data lawfully, fairly, and transparently in accordance with UK Data Protection Laws and GDPR.

3. What Information Do We Collect?

We may collect the following types of personal data:

• Identity & Contact Information: Name, email, phone number, billing and shipping address.

• Transaction & Payment Information: Order history, payment details (processed securely via third-party payment providers).

• Customer Support Information: Communication records (emails, phone calls, inquiries).

• Website & Device Information: IP address, browser type, cookies (see our Cookies Policy for details).

• Marketing Preferences: Communication preferences for offers, promotions, and updates.

• Store Security Information: CCTV footage in our physical stores for security purposes.

We do not collect or store sensitive financial details such as full payment card numbers.

4. How We Collect Your Information

We obtain data when you:

• Create an account on our website

• Make a purchase or return a product

• Subscribe to our marketing communications

• Contact our customer service team

• Browse our website (via cookies and analytics tools)

• Visit our physical stores

5. How We Use Your Information

We process your data for the following purposes:

• To fulfill your orders and deliver products

• To process payments and issue refunds

• To enhance your shopping experience by providing personalized recommendations

• To send you promotional offers (only if you have opted in)

• To provide customer service and support

• To prevent fraud and ensure security (CCTV, website monitoring)

You can update your marketing preferences or opt out of promotional messages at any time.

6. Data Security & Storage

We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. Your data is stored securely, and access is restricted to authorized personnel only.

We do not sell or share your data with third parties outside Addax London Ltd for advertising or marketing purposes. Your information is only used within our company.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data (upon request)

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal retention requirements)

• Object to processing for direct marketing

• Restrict or limit data processing under certain circumstances

To exercise any of these rights, contact us at support@addax.co.uk

8. Cookies & Website Tracking

We use cookies to enhance website functionality and improve user experience. For details on how cookies are used, please refer to our Cookies Policy.

9. Changes to This Policy

We may update this policy to reflect legal or operational changes. Any updates will be posted on our website. Please review this page periodically.

Last Updated: July 2025

Thank you for trusting Addax London Ltd!