To start the return process
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Return Period: You can return unused items within 30 days along with the original receipt. In such cases, we will offer an exchange or a credit note.
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Postage Fees: A portion of the original postage and packaging charges may be refunded for returned items. If all items in your order are returned, the full postage and packaging charge from your original order will be refunded. However, if only some items are returned, a portion of the postage and packaging charges will be refunded.
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Valid Postal Receipt: Please keep a valid postal receipt, including the package weight, for any return-related inquiries. For lost packages, a postal receipt with a valid tracking number must be provided. Claims regarding undelivered packages will not be considered without this receipt.
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Packaging: If you still have the original packaging, you may use it. Otherwise, please securely pack your items with any appropriate packaging material. Packages returned in damaged condition due to inadequate packaging may be refused.
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Return Information: Each return package must include full valid information and return instructions. Please include a note with your full name as it appears on your account, your order number, and the items being returned. Alternatively, you may copy your packing slip and indicate which items are being returned and request a refund.
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Return Processing: Refund requests will be processed upon receipt of the return package. The return process typically takes 3-5 business days.
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Postage Cost for Returns: We do not cover postage costs for returning items that do not fit or do not meet your requirements. Please carefully consider our product sizing before placing your order.
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Return Address: Please return your items within the 30-day policy period to the specified return address.
If the steps above apply to your return request, you can fill out your return form via the Contact Form.