FAQ
Who can return?
Return period: Items must be returned within 30 days of the delivery date.
Condition of the product: The item must be unused, with original tags, and in resellable condition.
Receipt and invoice: The original receipt or invoice must be provided for the return process.
Packaging: If the original packaging is available, it should be used for the return. Products returned without packaging or in damaged condition may not be accepted.
How long do I have to return a product?
You can return your products within 30 days of the delivery date. Please review our return policy for specific terms and conditions.
Can I change the color/size of the product I purchased?
You can initiate a return or exchange process to change the color/size of the product, depending on stock availability.
How long will it take to receive my refund after returning an item?
Once the return is approved, the refund process typically takes 5-7 business days. The time for the refund to reflect in your account may vary depending on the payment method used.
I have filled out the return form, what will happen next?
Our returns team will review your request and send you an email outlining the next steps in the process.