-How Can I Be A Member?
To become a member of addax.com.tr, you need to click "SIGN UP" on our homepage and fill in the relevant fields on the page that opens. If you wish, you can register by using the Facebook subscribe button. At the end of the process, your membership will be completed
-Can I Shop Without Signing Up?
You must be a member of addax.co.uk so that you can shop and follow the order, shipping and return process without any trouble. You cannot shop without being a member.
-Is There A Fee To Become A Member?
It is free to become a member of addax.co.uk. You can become a free member to be able to order and to be informed about all kinds of opportunities.
-How Can I Change My Member Details?
In order to update your membership information, you need to log in to the system by clicking the "MEMBER LOGIN" option on our homepage. After your successful login to the system, your information will be updated when you click the SAVE button after making the necessary changes by following the "UPDATE MY ACCOUNT / INFORMATION" on the home page.
-I Forgot My Password, What Can I Do?
After clicking the "MEMBER LOGIN" option on our homepage, enter your e-mail address that you used while registering to our site, from the "I forgot my password" step in this section. Type the three-character text in the security image into the box. Click the reset password button, and after a short while, the password you entered while registering will be sent to your e-mail address.
-How Can I Cancel My Membership?
You can send an email to email@example.com or call 07765469472 customer service to cancel your membership at www.addax.co.uk
-How Can I Place An Order?
After completing the membership form:
• Add the product or products you like to your shopping cart.
• After selecting the products, you want, you come to the "Basket Screen".
• On this screen, you can see the information about add/takeaway, number and total amount of the items. You can click the "Buy" button to complete your order.
• After filling in the delivery and billing address information, enter your credit / debit card information correctly on the payment screen.
• After entering the payment information, confirm the "Preliminary Information Form", "Long Distance Sales Contract" fields, click on the "Complete Order" button and switch to the order confirmation screen.
• On the new page that opens, an order number is given to you by the system.
After logging in, you can easily access information about your order from the "My Account / My Orders" tab on the upper right corner of our homepage.
-Can I Make Adjustments To My Order?
After completing your order, no changes can be made on the order. If you wish, you can request a cancellation within 10 minutes after creating an order and then create an order again.
-Can I Track My Order?
You can track your order at the top of this page using your order number.
-How Do I Return/Exchange My Order?
After the order completion phase, the cancellation process of the order is 10 minutes. You can cancel your order and get your payment back. After 10 minutes, your cancellation requests will be evaluated according to the return process stage, since after 10 minutes your order will start the invoice stage by our warehouse and the shipping process will be started.
-How Long Will My International Order Take To Be Delivered?
WE ARE DOING EVERYTHING WE CAN TO SEND ORDERS ON TIME, HOWEVER, DUE TO A CORONAVIRUS PANDEMIC AND STRICT PRECAUTION PROTOCOLS A FEW DAYS DELAY MAY OCCURE. WE URGE YOU TO BE PATIENT!
-Can I Send An Item As A Gift?
There is no gift package or note application for orders placed through www.addax.co.uk
-I Have Received The Wrong Items What Can I Do?
Please return your item(s) to us within 15 days after finding the fault, and remember to get in touch before returning. You can do this by going to the 'Contact Us' section. Please include:
Product name and code of the item ordered
Product name and code of the item received
Please do not use any faulty items after finding the fault, or we may not be able to provide a refund. Return the items in its original packaging with tags and labels.
-I Haven’t Received My Invoice?
If you haven’t received an invoice please contact us via Email and we will send it to you asap.
-How Can I Cancel My Order?
After the order completion phase, the cancellation process of the order is 10 minutes. In this process, you can cancel your order and get your payment back. If after 10 minutes, Your cancellation requests will be evaluated according to the return process stage, since after 10 minutes your order will start the invoice stage by our warehouse and the shipping process will be started.
-When Do I Receive My Refund Once An Item Is Returned Or Cancelled?
If you have cancelled the item within 10 minutes after placing it, you will receive the refund within the day. For returned items Once we've received your order, it can take up to 14 days for your refund to be processed. You'll receive an e-mail notification as soon as this refund has been issued.
-When I Add Items Into The Basket, Is This Product Reserved?
No items placed in the basket are reserved for purchases made on the www.addax.co.uk website. Each item added to the cart can be purchased by someone else if the purchase is not completed.
PAYMENTS-How Can I Pay For My Order?
At www.addax.co.uk, you can make your payment by credit or debit card.
-An Order That Was Not Within My Knowledge Has Been Done What Should I Do?
If an expenditure or transaction is made that is not within your knowledge, notify Addax Customer Services by calling 07765469472 as soon as possible.
SHIPPING AND DELIVERY
-How Much Is Delivery?
Shipping fee for orders placed on our website is £4.00. This amount is reflected on your invoice during the order.
-When Will My Order Be Shipped?
Your order will be shipped within 1 working day at the earliest and 7 working days at the latest, after it falls into the system as "Pending". Sundays and public holidays are excluded.
-Which Shipping Company Will I Receive My Order With?
Your order will be shipped with Royal mail 1st class. This will be different with international orders.
-What Time Will I Receive My Order?
Your order is sent to the delivery address you have provided by Royal mail during the working hours between 09: 00-18: 00.
-How Can I Change My Delivery Address?
You can change your order address from the "My Addresses" section on the "My Account" page or define your new address by checking the "Add New Address" button during the purchase process. This address will appear as the delivery address in your next order. However, this change is not reflected on the My Account page, it only affects the relevant order.
-How Can I Return A Product I Have Brought?
You can return the product you have purchased within 15 days, provided that it has not been used.
-How Long Do I Have To Return?
You've got 15 days to send something back to us from the day you receive it. Unfortunately, we cannot accept returns after this time.
-Which Products Can I Not Return?
We cannot accept jewellery returns due to hygiene reasons.
-Where Do I Send My Returns?
Please make your returns to:
130 Latymer Road London N9 9PW
-When Will I Receive My Refund?
Your refund will take up to 21 days, that’s 15 days you returning and us processing it, and up to 7 days for it to make its way through the banking system.
-I Don’t Have The Original Packaging, Can I Return?
AS LONG AS THE PRODUCT IS NOT WORN AND HAS ALL THE TAGS ON IT YOU CAN PACKAGE IS SAFELY AND RETURN IT TO: 130 LATYMER ROAD LONDON N9 9PW
-Can I Return More Than One Order In The Same Parcel?
Yes you can return more than one order in the same parcel please make sure all the tags are on the item and you have included your invoice.
-I Have Received A Faulty Item What Do I Do
If the purchased product is found to be faulty, you can return the product within 15 days from the date you receive it or request a replacement. If the product / products are not in stock, the product price will be refunded to you.