FAQ

1. Where may I purchase your products?
Our products are available for purchase both online via our official website and at select physical locations. For details on store addresses and operating hours, please refer to the "Stores" section on our website.

2. What is the delivery time for online orders?
Orders placed online are generally delivered within 1-3 business days. Please note that delivery times may vary based on your location and the chosen shipping method.

3. How can I return or exchange a product?
Products may be returned or exchanged within 14 days of the delivery date. For detailed information regarding our return and exchange policies, please consult the relevant section on our website.

4. Can I return an online purchase at a physical store?
Yes, items purchased online may be returned at any of our physical store locations. You will need to present the original receipt or invoice to complete the return process.

5. What should I do if the size of the product does not fit?
If the size of the product you purchased is unsuitable, you may exchange it for a different size, subject to availability. For additional information, please refer to our exchange policy.

6. Where can I find fabric and care instructions for your products?
Fabric details and care instructions are provided on each product's label. This information is also available on the product pages of our online store.

7. Are your products environmentally sustainable?
We are committed to sustainability and incorporate eco-friendly materials in many of our products. We also emphasize sustainable practices in our production processes. For further details, please review our sustainability policy.

8. Do you offer sales in your stores?
Yes, we periodically conduct promotional sales both online and in-store. To stay informed about current sales and offers, please follow us on social media or subscribe to our newsletter.

9. How can I track my online order?
To track your order, use the tracking number provided to you. Visit the courier company's website and enter the tracking number to monitor the status of your shipment.

10. What payment methods are accepted for online purchases?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other commonly used payment options. For more details, please refer to our payment information page.