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FAQ
"Find answers to the most commonly asked questions about our products, services, and policies. Explore detailed information and get the help you need quickly and easily."
Where can I purchase your products?
You can purchase our products both online through our official website and in-store at selected locations. You can find the addresses and opening hours of our stores in the "Stores" section of our website.
I placed an order online, what is the delivery time?
Orders are typically delivered within 1-3 business days. Delivery times may vary depending on your location and the shipping method you choose.
I want to return or exchange a product, what should I do?
You can return or exchange the products you purchased within 14 days of the delivery date. Please review our return policy on our website for detailed information on returns and exchanges.
Can I return an item purchased online at your physical stores?
Yes, you can return an item purchased from our website at any of our physical stores. However, you will need to present the original receipt or invoice for the return process.
The size of the product I purchased doesn't fit, how can I exchange it?
You can exchange products purchased both online and in-store for a different size, depending on stock availability. For more details, please refer to our exchange policy.
What are the fabric and care instructions for your products?
The fabric details and care instructions for our products are provided on each product's label. You can also find this information on the product pages of our online store.
Are your products sustainable?
Sustainability is important to us. We use eco-friendly materials in many of our products and prioritize sustainable practices in our production processes. For more information, please see our sustainability policy.
Do you have any sales in your stores?
Yes, we periodically run promotional sales both online and in-store. To stay updated on current sales and offers, follow us on social media or subscribe to our newsletter.
How can I track my order?
You can track your order placed through our online store using the tracking number provided to you. Simply visit the courier company's website and enter your tracking number.
What payment methods do you accept for online shopping?
We accept credit cards, debit cards, PayPal, and other common payment methods in our online store. For more information, please visit our payment page.